Welcome to our website https://computingparts.com / https://computingparts.co.uk/. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern ComputingParts’s relationship with you in relation to this website.

The term “ComputingParts” or “us” or “we” refers to the administrator of the website. ComputingParts is a trading name of Echno Limited.

The term “you” refers to the user or viewer or customer or consumer of our website.

Accuracy of Product Description

All the products we sell are of a technical nature and it is not practical to publish detailed specifications of all the products. All images, descriptive matter, specifications and advertising on our site and adverts are for the sole purpose of giving an approximate description of the goods. Full detailed specifications are available from the manufacturers brochures or their websites. All product specifications, images and other information published on our website have either been made accessible by suppliers, manufacturers, publications, publicists, or been gathered from public-domain sources. The intention of ComputingParts Ltd. is that all information on the website and adverts should be as accurate and up to date as possible. However, ComputingParts Ltd. cannot guarantee the reliability, or the accuracy of the information contained within its website pages. All the actions taken by the customer are the responsibility of the individual.

Typographical Errors In the event a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, taxes or duty changes, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a credit to your credit card account in the value of the incorrect price (including delivery charges). Payment and Price The total price payable for the goods will be stipulated at the time when you place your order whether or not the order has been confirmed. All prices on our website are inclusive of VAT (Value Added Tax) but exclusive of delivery charges which will be payable as indicated at the time of checkout and placing your order.

We accept PayPal, all major credit and debit cards including Visa, MasterCard, Switch, Solo and Maestro. On the order you must provide us with your exact shipping address, billing address and telephone number, the address and phone number your credit card bank has on file for you. Incorrect information will cause a delay in processing your order. Your order will only be processed once authorization of your credit card has been properly received. You may also pay by other means such as BACS although we cannot dispatch the goods until payment has been completed. For orders paid by PayPal payments please make sure your shipping address match with your PayPal registered address.

Availability of Goods All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reasons we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods. "In Stock" item indicates the item is available from the manufacturer and can be ordered on request.

Trade Names and Trade Marks

Trade names and marks (other than ours) are not always indications of the manufacturer of a product and may rather be indicative of general use systems associated with such products. Both parties hereby acknowledge the intellectual property rights of suppliers and manufacturers of the Goods appearing in our sales literature and on our website.

Orders

When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order. Once we have confirmed the price and availability of the goods we will accept your order and a contract will then exist between us. We will not take payment from you until we have accepted your order. In the unlikely event that the goods are no longer available, we have made a pricing mistake, or that the goods cannot be obtained within 28 days we will advise you of this by email and we will give you option to cancel the order.

If your order comprises multiple items and some items are out of stock the total order value will be reduced to the total for available items. If we cannot deliver the remainder of your order within 28 days we will notify you by email and arrange the credit for the out of stock items. If a paid delivery charge has been selected this will still be applicable.

You can order online and pay using Credit/Debit cards via PayPal or with your PayPal account. PayPal Credit / Debit card page is safe, secure and encrypted. Payment is accepted in GBP and EURO only.

Please ensure you have supplied us with a valid e-mail address and phone number so that we can confirm receipt of your order and contact you to assist you in monitoring it's progress.

Delivery Information

We offer FREE standard delivery to all UK Mainland, Scottish Highlands, and Northern Ireland addresses.

Orders are dispatched using Royal Mail or a trusted courier service, depending on the size, weight, and value of the order. Standard delivery typically takes 2–5 working days from dispatch.

Express delivery options may be available at checkout, subject to stock availability and delivery location. Orders placed before 1:00 pm (Monday to Friday) are usually dispatched on the same working day. Orders received after 1:00 pm will be dispatched on the next working day whenever possible.

All shipments are fully insured against loss or damage in transit.

Once your order has been dispatched, you will receive an email confirmation containing tracking information (where available). A signature may be required upon delivery.

If a delivery attempt is unsuccessful, the carrier may leave a calling card with instructions for redelivery or collection from a local depot or collection point. If an order is returned to us due to failed delivery attempts, additional delivery charges may apply for redispatch.

We currently deliver to addresses within the United Kingdom only. VAT is included in all prices where applicable.

We are not currently accepting orders from the EU or other international destinations. We hope to offer international shipping in the future.

Goods Damaged in Transit

All good(s) are packed to an adequate level to help avoid damage during transit. Upon delivery please physically open the box / package and check the good(s) for damage during transit before you accept it. If it has been damaged, please refuse to accept it and ask for it to be returned to the senders’ address (this is noted on every parcel). We will then replace the damaged good(s) by return.

Undelivered or Lost Goods

If after 15 working days from the date of your order (this excludes Saturday, Sunday & Bank holidays) your good(s) are still undelivered please follow this procedure: Firstly, contact your local Royal Mail sorting office. In 90% of cases an attempt has been made to deliver the good/s. If no one was present to sign for the delivery, or if the parcel was too large to fit through a letter box it will have been returned to the postal sorting office / depot. They are generally stored for a period of 5 to 10 days. If after this period, the good(s) have still not been collected they will be either destroyed by Royal Mail or returned to us at their discretion (returned post can take up to 5 weeks). If the good(s) have been returned to us, please contact us. If the good(s) are not at your local sorting office / depot, please contact us to inform that your good(s) have not arrived. Please also include reference to your order number and the date that the good(s) were ordered.

Returns & Refunds

We offer a 30-day returns period from the date you receive your order.

If you change your mind and wish to return an item, it must be returned within 30 days in its original condition and packaging, suitable for resale. Unless the item is faulty or not as described, the customer is responsible for return postage costs. If your item arrives damaged, is faulty, or is not as described, we will provide a free prepaid return label and arrange a full refund or replacement, as appropriate.

Once the returned item has been received and inspected, a refund will be issued to the original payment method for the amount paid for the item. Refunds are normally processed within 3 working days.

If an item is faulty, damaged, or not as described, please contact us as soon as possible. We will work with you to provide a repair, replacement, or refund in accordance with your statutory consumer rights.

Certain items may be exempt from returns where permitted by law, including sealed software that has been opened and other products excluded under applicable consumer regulations.

Before returning any item, please contact us for return instructions.

This policy does not affect your statutory rights under UK consumer law.

Fraud

We will not tolerate any attempts to obtain good(s) by fraudulent means. Any fraudulent action will be reported to the relevant authorities. Please note that internet host IP addresses are recorded when placing an order online.

Changes to these Terms and Conditions

These terms were last updated on 10th December 2018 and published on website for immediate effect. Any previous versions of our Terms and Conditions are automatically voided. We may change our Terms and Conditions at any time in future, so please review our Terms and Conditions every time you place an order as these Terms and Conditions apply to your order. Please read these terms carefully, and print and keep a copy of them for your reference.