Delivery charges are calculated by order value for all UK mainland and offshore orders.
All good(s) are sent out by either standard post, Royal Mail 1st class or Royal Mail Tracked (dependent on order value). Delivery is usually made in 2 to 3 working days but can take up to 5 working days during busy periods.
If you have ordered express delivery all good(s) will be dispatched by Royal Mail Tracked 24 Service. We guarantee same day dispatch and 1 to 2 working days’ delivery for customers who opt for the express delivery option provided that the order is placed and payment is received before 1pm (Monday - Friday). If orders are placed after 1pm, we will do our best, but cannot guarantee same day dispatch.
Carriage cost for all delivery options includes insurance for loss or damage in transit.
You will be notified by email when your order is dispatched along with the carrier information and any relevant tracking information. Our carriers will require a signature for most deliveries. Please make sure that somebody is available at your chosen delivery address to sign for your package.
If your order is dispatched by Royal Mail recorded post and you are not in to receive it, Royal Mail will leave a "while you were out" card. You can telephone the number on the card to arrange a redelivery or you can collect it from your local post or sorting office.
If your order is dispatched by courier, and you are not in to receive it, the courier will leave a "while you were out" card. You can telephone the number on the card to arrange a redelivery or you can collect it from the carrier's depot.
If you do not arrange a redelivery with a courier, they may attempt a redelivery the next working day but this is not guaranteed. They will return the order to us in few days. Please note if the order is return to us we reserve the right to charge you for re-delivery.
We welcome all orders from within the EU. VAT at 20% is included within our website price for your purchase.
At the moment, we are not accepting orders from outside EU. We are working hard with courier resources for a safe and timed international delivery and will start accepting orders outside EU in future.