Delivery Cost

Delivery charges are calculated by order value for all UK mainland and offshore orders.

All good(s) are sent out by either standard post, Royal Mail 1st class or Royal Mail Tracked (dependent on order value). Delivery is usually made in 2 to 3 working days but can take up to 5 working days during busy periods.

If you have ordered express delivery all good(s) will be dispatched by Royal Mail Tracked 24 Service. We guarantee same day dispatch and 1 to 2 working days’ delivery for customers who opt for the express delivery option provided that the order is placed and payment is received before 1pm (Monday - Friday). If orders are placed after 1pm, we will do our best, but cannot guarantee same day dispatch.

Carriage cost for all delivery options includes insurance for loss or damage in transit.

You will be notified by email when your order is dispatched along with the carrier information and any relevant tracking information. Our carriers will require a signature for most deliveries. Please make sure that somebody is available at your chosen delivery address to sign for your package.

If your order is dispatched by Royal Mail recorded post and you are not in to receive it, Royal Mail will leave a "while you were out" card. You can telephone the number on the card to arrange a re-delivery or you can collect it from your local post or sorting office.

If your order is dispatched by courier, and you are not in to receive it, the courier will leave a "while you were out" card. You can telephone the number on the card to arrange a re-delivery or you can collect it from the carrier's depot.

If you do not arrange a re-delivery with a courier, they may attempt a re-delivery the next working day but this is not guaranteed. They will return the order to us in few days. Please note if the order is return to us we reserve the right to charge you for re-delivery.

We welcome all orders from within the EU. VAT at 20% is included within our website price for your purchase.

At the moment, we are not accepting orders from outside EU. We are working hard with courier resources for a safe and timed international delivery and will start accepting orders outside EU in future.

Goods Damaged in Transit

All good(s) are packed to an adequate level to help avoid damage during transit. Upon delivery please physically open the box / package and check the good(s) for damage during transit before you accept it. If it has been damaged, please refuse to accept it and ask for it to be returned to the senders’ address (this is noted on every parcel). We will then replace the damaged good(s) by return.

Undelivered or Lost Goods

If after 15 working days from the date of your order (this excludes Saturday, Sunday & Bank holidays) your good(s) are still undelivered please follow this procedure: Firstly, contact your local Royal Mail sorting office. In 90% of cases an attempt has been made to deliver the good/s. If no one was present to sign for the delivery, or if the parcel was too large to fit through a letter box it will have been returned to the postal sorting office / depot. They are generally stored for a period of 5 to 10 days. If after this period, the good(s) have still not been collected they will be either destroyed by Royal Mail or returned to us at their discretion (returned post can take up to 5 weeks). If the good(s) have been returned to us, please contact us. If the good(s) are not at your local sorting office / depot, please contact us to inform that your good(s) have not arrived. Please also include reference to your order number and the date that the good(s) were ordered.